Support

Video Test

If you can see and hear this video you should be able to see the livestream(s) when they occur.

Recommended Internet Speed

The recommended download speed to view/consume online videos and streaming sessions in HD is 5 Mbps Download (Some references will state 1-4 Mbps for video conferencing which is likely okay, but 5 Mbps will ensure the highest quality.) Anything more is great! Anything less and you run the chance of degraded quality/performance.

Testing Your Internet Speed

To test your internet speed, click here. Again, you should be at least 5 Mbps (download) while 10 or more is great!

Here is a good article that discusses different internet speeds and what to do and expect.

What if It’s Not Enough?

Other devices on your home network such as other computers, phones, tables, smart TVs and other “smart” devices, all take up capacity on your network. You should turn off or disable any/all devices that you do not need on.

I’ve Turned Everything Off and Still Not Enough?

Try accessing from your mobile phone’s hotspot if you have one. Some cellular hotspots have very fast internet connections. Click here for an article on how to do that.

Or, you can head down to your local coffee shop or similar who provides public wifi. **NOTE – these public areas are not necessarily “secure” to proceed at your own risk, especially if you or your company has guidelines about accessing the internet on public wifi networks.

To view a video / livestrem session in Full Screen, click on the small cross icon in the lower right corner to make the video go Full Screen. (Works on most modern web browsers)

NOTE: It will cover up the Chat Window. If you want to participate or view chat activity, exit live screen temporarily (Using the “ESC” on most browsers)

Signing In

The attendee list has been pre-loaded into the platform using your email address. You should have received a welcome email with instructions on how to sign in. You can sign in with either your Username or your Email addressClick Here to sign-in or to reset your password.

Trouble Signing In or Staying Logged In

The website uses “cookies” to keep you logged in. The site also uses different “caching” systems to help with performance. Both cookies and cache can cause issues signing in. If you are having issues logging in, try any/all of these steps:

  • Before initiating an email login, CLEAR YOUR COOKIES
  • Try a different browser (Chrome, Safari, Edge, Firefox, etc.)*
  • Try an incognito/private window within your browser*
  • Try a different network / WiFi.
    • CELL ONLY. One surefire way to test is to get on your smartphone, using CELLULAR data only. Do NOT connect to the same WiFi as you were on earlier. Visit the site from cellular connection and try from your phone.
    • CELLULAR > HOTSPOT – If the above CELL ONLY option is successful and if your phone has a hotspot feature, turn on the hotspot and connect your computer to the hotspot.

* If you are using a different window or browser, you will have to copy the full link from your credential email and then paste it into your browser. Do NOT simply click it from the email – it will open up the original browser that you are trying to avoid.

On a Work Network or VPN?

Some “work” computers, apps/browsers and networks are locked down by IT settings and/or security policies, etc. If you are using a work computer and/or are connected to a work network or VPN, you might need to reach out to your IT department to see if they can assist.

Please make sure to download and/or use of these web browsers listed below. If you’re using an old, outdated version of Internet Explorer (IE), the live stream will not show on the screen.

General Questions?

Technical Questions about the website, accessing pages, logging, in, etc.

  • Open the Chat Widget in the Bottom Corner!